Accessibility Statement

Accessibility Statement

Effective Date: [Insert Date]

At PolarTie, we are committed to ensuring that our platform, services, and customer-facing experiences are accessible to everyone, including individuals with disabilities. We believe accessibility is essential to delivering inclusive, respectful, and effective digital interactions — both for our clients and their customers.

♿ Our Commitment

PolarTie strives to design and develop all interfaces and technologies in alignment with recognized accessibility standards, including:

  • Web Content Accessibility Guidelines (WCAG) 2.1 AA
  • Accessible Rich Internet Applications (ARIA) standards
  • Best practices for color contrast, keyboard navigation, and screen reader compatibility

We are continuously working to improve the usability and accessibility of our platform — across web portals, embedded widgets, kiosks, and AI-powered customer touchpoints.

🧠 Accessibility in AI & Live Agent Services

PolarTie uniquely supports:

  • Multi-language communication, including support for screen readers and text-to-speech tools
  • Keyboard-only navigation for key platform elements
  • Adjustable UI contrast and font scaling (for kiosk and web deployments)
  • Custom prompts for AI Agents designed to generate accessible and inclusive language

Our design philosophy ensures AI Agents not only function technically but also communicate effectively with all users, regardless of ability.

🔄 Ongoing Improvements

We are continually evaluating our platform using both automated testing tools and human reviews to identify and resolve accessibility barriers. We also prioritize:

  • Accessibility reviews during product updates
  • Training for internal teams on inclusive design
  • Accessibility feedback channels for customers and partners

📣 Feedback & Support

If you encounter any accessibility issues while using PolarTie, or if you have suggestions on how we can improve, we welcome your input.

We aim to respond to accessibility inquiries within 5 business days and provide alternative access if needed.

⚖️ Compliance

While we strive to meet or exceed WCAG 2.1 AA compliance, some features — especially in early-stage or customizable kiosk deployments — may require further configuration for full accessibility. We support clients in meeting their own compliance requirements by offering customizable templates and configuration tools.

PolarTie is committed to building a future where AI, live interaction, and technology work together to serve all users — equally and respectfully.