Features

Powerful AI & Human Agents, Unified in One Platform

PolarTie brings AI agents and human agents together in one hybrid contact center — and the AI is fully yours. Create and train AI agents in minutes, deploy anywhere, and deliver multilingual support with smooth handoffs to live agents.

AI Agents

Scalable digital agents that feel human.

  • Greet and assist customers immediately, reducing live agent workload.
  • Fully customizable: voice, avatar, schedule, and prompt-driven personality and response tone.
  • Multi-language support with real-time translation for global engagement.
  • Learn continuously from knowledge base documents, images, and LLM prompts.
  • “Twins” let you clone AI agents for high-volume load and scale effortlessly.
  • Intelligent escalation: manual or automatic handoff to human agents.
  • Scalable across multiple channels.

Live Agents

Real humans work in sync with AI Agents.
  • Live agents receive full session context at handoff.
  • Shared floating license for efficient cost use.
  • Multilingual support, geo-fencing, and flexible shift management.
  • Fine-grained privacy and recording controls.
  • Web & mobile access — work from anywhere

Applications

Multi-Channel Access with Fully Customizable UI and Branding.
  • Mobile App-less access via links or QR codes, or integration in native apps.
  • Web Embed on any CMS (WordPress, Wix, Shopify or Custom).
  • Kiosk Landscape, portrait, or projected interfaces.
  • Tailor look, feel, and experience for each application.

Call Logging & Analytics

Get full visibility into every interaction with actionable insights.
  • Audio & Video Recording: Optional, compliant with privacy settings.
  • Auto-Transcription & Summaries: Quickly review and understand conversations.
  • Analytics Dashboard: Track trends, agent performance, and customer engagement.
  • Secure Storage & Access Control: Keep data protected and auditable.

Dashboard

Manage your contact center with full visibility and control.
  • Monitor active calls, queues, and agent availability.
  • Visual health indicators for all kiosks and deployed devices.
  • Quick control to open/close queues and adjust agent workloads.
  • Role-based access control.

Reports & Feedback

Track performance, satisfaction, and opportunities to optimize.
  • Full call history by topic, agent, duration, and outcome.
  • Filter, analyze, and export data as CSV or XLSX.
  • Review customer feedback and call results to identify trends.
  • Actionable insights for continuous improvement.

Account & Role Management

Manage users, roles, subscriptions, and billing with ease across your organization.
  • User and role management.
  • Subscription and license control for AI, live agents, and kiosks.
  • Billing and payment management.
  • Organizational setup and timezone configuration.
Category Feature Description Applies To
Dashboard Real-Time Monitoring View active calls, queue sizes, and agent status live Platform-Wide
Queue Management Open/close queues, assign topics, prioritize calls Platform-Wide
Agent Monitoring View availability and workload of AI and Live Agents Platform-Wide
Kiosk Health Dashboard Monitor kiosk device uptime, status, and diagnostics Kiosk Applications
Applications Web Widget Embed PolarTie Agent into websites and CMS platforms AI + Live Agents
Mobile App Integration Native or app-less integration into iOS/Android AI + Live Agents
Kiosk / Projector App Applications for tablets, kiosks, or projection interfaces AI Agents
Theming & Branding Custom UI per application (logo, color, agent avatar) All Applications
AI Agents Multilingual Interaction Understand and respond in any human language AI Agents
Voice & Avatar Personalization Choose name, language, voice, and avatar for AI persona AI Agents
Prompt Behavior Control Define role, tone, and task focus via prompts AI Agents
Twins (Parallel AI Agents) Run multiple clones of one AI Agent for load balancing AI Agents
Scheduling Set hours/days of activity per agent with timezone support AI Agents
Transfer Rules Define which topics AI Agent can transfer calls to AI Agents
Live Agents Agent Console (desktop & mobile) Native desktop and mobile tools for live communication Live Agents
Floating Licenses Share licenses among multiple agents dynamically Live Agents
Call Transfer & Queue Participation Route or receive calls across defined topics Live Agents
Knowledge Static Documents & Images Attach PDFs, guides, and visuals to AI Agents AI Agents
Knowledge Center Centralized library for reusable documents and prompts AI Agents
External Knowledge via MCP Live AI connection to third-party or proprietary knowledge systems AI Agents
Recording & Logs Call Audio/Video Recording Record calls for compliance and review (optional) Platform-Wide
Transcript Generation Auto-transcribe all conversations Platform-Wide
Call Summarization Get summarized insights from conversations using AI Platform-Wide
Snapshot Capture Visual log (via camera) if enabled Kiosk / Visual Channels
Reports Call Logs See who called, which agent responded, duration, and result Platform-Wide
Filter & Export Export to .CSV / .XLSX; filter by agent, topic, app, or result Platform-Wide
Feedback Tracking Collect satisfaction scores and feedback per session Platform-Wide
Account & Admin Role Management Owner / Admin / Billing / Manager / Agent role assignment Platform-Wide
Organization Profile Define company, timezone, contacts Platform-Wide
Subscription Management Manage licenses for AI Agents, Live Agents, and Kiosks Platform-Wide
Support Tools Bug Reporting Report issues directly from the platform Platform-Wide
Downloads Portal Download all agent and kiosk applications Platform-Wide

Get Started Now

PolarTie is your one-stop SaaS platform for scaling human-centric customer support with AI-powered precision. Deploy one agent or one thousand — all trained on your knowledge and designed for teamwork.

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