Integrations

Native Integrations — Plug In and Go

PolarTie deploys in minutes on popular CMS and eCommerce platforms, delivering conversational capabilities that feel native to your environment. These integrations allow you to instantly connect multiple Topics, maintain a consistent user experience, and leverage both AI and Live Agents seamlessly within your existing workflows.

Shopify

Shopify

Copy-paste JavaScript into Shopify’s theme editor or section templates.

Embed product-specific assistants, checkout guidance bots, or live order support.

Wix

WIX

Insert auto-generated code into an HTML block in the WIX editor

Add AI-powered product explainers, multi-language help, or booking assistants.

WordPress

WordPress

Use PolarTie’s embed script in themes, widgets, or page builders.

Guide users through content, enable FAQ assistants, or support services on posts.

Custom & Enterprise CMS Support

PolarTie is platform-agnostic, working seamlessly with virtually any custom-built website or CMS. It requires no changes to your server infrastructure and integrates directly with your front-end through standard HTML / JavaScript.
Environment Supported Stack Integration Flow
Custom CMS / Web Portals Apache, NGINX, Microsoft IIS, LiteSpeed Embed via base layout or per route / page.
Static Sites / JAMstack Hugo, Jekyll, Eleventy, GitHub Pages, Netlify Insert into templates or configure for SSR/SSG.
Enterprise CMS Adobe AEM, Sitecore, Kentico, Drupal, etc. Add as reusable components or within editable HTML containers.

This flexibility makes PolarTie a strong fit for both startups and enterprise deployments, avoiding vendor lock-in and compatibility issues.

Model Context Protocol (MCP) Integration

PolarTie supports the open-standard Model Context Protocol (MCP), enabling AI agents to securely and dynamically access external data and tools in real time.
Key Features
  • Security-Scoped Access AI Agents access only approved data via content-level permissions.
  • Run-Time Connectivity Perform live lookups, trigger workflows, or fetch documents.
  • Reduced Engineering Overhead Standardizes connections to knowledge, tools, and prompts — no custom APIs required.
Example Scenarios:
  • Retrieve real-time ticket status from a helpdesk system.
  • Access inventory or logistics data for product inquiries.
  • Interface with internal databases for identity or policy verification.

MCP ensures AI Agents are both intelligent and fully aware of your operational context, delivering smarter, context-driven interactions.

Custom API & Backend Integration

For teams with complex workflows or proprietary systems, PolarTie integrates seamlessly with your existing infrastructure.

Key Features
REST APIs & Webhooks Support for incoming and outgoing integrations.
Secure Connections OAuth-secured services and third-party data sources (CRMs, ERPs, BI platforms).
Automation & Data Flow Pre-fill agent interactions, trigger workflows from customer inputs, and feed post-call summaries back into analytics.

All interactions are tracked, role-controlled, and managed through PolarTie’s Admin Dashboard, ensuring secure and auditable operations.

Reporting & Analytics Integration

PolarTie captures full session metadata and makes it easy to feed insights into your business intelligence tools.

Key Features
Export Format CSV/XLSX for session duration, agent, topic, device, and interaction type.
PDF Summaries Call transcripts, AI summaries, and sentiment snapshots.
API & Webhooks Push real-time data to dashboards, cloud storage, or third-party analytics platforms.
API Access | Webhook Send real-time data to third-party dashboards or cloud storage

PolarTie helps you not only serve customers — but learn from every interaction.

Why PolarTie Integrations Stand Out

PolarTie is built for flexibility, speed, and control — giving enterprises and developers the tools to connect AI and human workflows effortlessly.

  • Self-Service Configure and manage integrations directly from the PolarTie web console.
  • Code-Light Deploy with simple snippets or reusable plugins — no heavy development required.
  • Enterprise-Ready Secure across platforms, networks, and on-premise environments.
  • Controlled & Compliant Role-based access, support logging, and full audit visibility.
  • MCP-powered AI Real-time, adaptive AI that connects seamlessly to your systems and data sources.
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