Subscription Billing

• PolarTie subscriptions are billed monthly in advance, based on the selected usage plan and included services.
• Each plan grants access to platform features such as AI Agent minutes, live agent support, dashboards, and reporting tools.
• Billing is usage-tier based, and customers may adjust their plan at any time.

Plan Modifications

• You can upgrade or downgrade your plan directly in the PolarTie Portal.
• Upgrades are applied immediately and prorated for the remainder of the billing cycle.
• Downgrades are also applied immediately, and any unused balance resulting from a downgrade is credited to your account.
• If credit is not refunded, it will be automatically applied to your next invoice(s) during future billing cycle(s) until fully used.
• Credits are non-transferable and cannot be exchanged for cash unless explicitly refunded.

Cancellation Policy

• You can cancel your subscription at any time from within your PolarTie account dashboard.
• Service remains active until the end of the current billing cycle.
• Cancellations do not generate automatic refunds for partial usage or unused features unless required by applicable law.

Refund Policy

• Refunds are not issued automatically and must be requested by the account holder.
• You may request a refund for any positive balance on your account by clicking the "Request Refund" button on the Subscription page of the PolarTie portal.
• If a refund is not requested, the positive balance will be automatically applied to future billing cycles.
• Refund requests may be submitted in the following cases:
  • Duplicate or erroneous billing
  • Technical platform failure directly attributable to PolarTie
  • Incorrect plan assignment caused by PolarTie systems or support
• All refund requests are reviewed manually by our finance team and processed within 3–5 business days.

Account Data & Retention

After cancellation, account data and configuration may be retained for a limited period as defined in our [Data Retention Policy].

You may reactivate your account and restore prior settings during this retention period.

Contact for Billing Support

For any billing inquiries, refund requests, or credit balance questions, please contact:

📧 global-finance@polartie.com

We respond to all inquiries within 3 business days.