Security & Compliance

PolarTie is built on a foundation of trust, security, and transparency. From AI agent behavior to infrastructure hardening, we prioritize protecting your data, your users, and your customers — without compromising speed or usability.

This document outlines the key pillars of PolarTie's approach to data protection, role-based access, operational transparency, and cloud infrastructure.

🔐 Passwordless Authentication

PolarTie uses a passwordless login system for enhanced security and simplicity.

  • 🔑 Users log in via magic codes, which are delivered to their verified email addresses
  • 🧩 Integrated with identity providers using OAuth, SSO, or enterprise access policies
  • 🛡️ No passwords are stored, reducing vulnerability to phishing, leaks, or brute-force attacks

Authentication is both seamless and secure, enabling quick onboarding while preserving organizational control.

🔒 Data Privacy & Ownership

PolarTie guarantees that all uploaded and generated data stays 100% under your ownership:

  • 📁 Knowledge assets (documents, files, images) are stored per tenant
  • 🧠 AI prompts, session data, and configurations are not shared or repurposed
  • 🛑 PolarTie does not use your data to train external models
  • 🚫 No data is ever sold or shared with third parties

Your operational logic and content remain completely isolated from other customers or vendors.

🛡️ Secured Cloud Infrastructure (Powered by AWS)

PolarTie is hosted on Amazon Web Services (AWS) and adheres to their best-in-class security practices, including:

  • 🔐 End-to-end encryption: TLS 1.2+ for data in transit, AES-256 for data at rest
  • 📍 Geographic redundancy & failover support
  • 📊 Centralized logging, monitoring, and audit trails using AWS-native tooling
  • 🧱 Segmented services: network firewalls, VPC isolation, container security, and IAM policies

These infrastructure standards provide enterprise-level performance, uptime, and protection.

👥 Role-Based Access Control (RBAC)

PolarTie uses Role-Based Access Control to define access boundaries across your team:

Role Description
Owner Full platform access including billing, agents, dashboards, and integrations
IT Admin Manages applications, kiosk devices, technical configurations
Manager Access to reporting, transcripts, scheduling, and workflow management
Agent Limited to live session handling and agent console; no access to configuration or reports
Billing Manages subscriptions and payment details

Roles are centrally assigned and can be modified at any time through the Account Settings console.

🧠 Responsible AI Deployment

PolarTie ensures all AI Agent behavior is configurable, transparent, and governed:

  • 🎛️ Agent behavior is defined by assigned prompts, knowledge scope, and response "temperature"
  • 🔁 Twin agents can be spun up for load balancing or multi-lingual support
  • ⛔ Escalation logic to Live Agents is defined by business rules, not opaque algorithms
  • 🧾 All AI interactions can be logged, reviewed, and deleted

Administrators have full visibility into AI activity — from what was said to how it was triggered.

📊 Logging, Redaction & Reporting

PolarTie gives organizations full control over session data, including:

  • 🎥 Optional recording: screen, audio, and video (per topic or application)
  • 📝 AI-generated transcripts and summaries with full export or redaction controls
  • 📁 Session logs stored in your tenant with time-based expiration policies
  • 📤 Export options: CSV, XLSX, PDF, or real-time via APIs

This ensures both accountability and regulatory alignment — without manual overhead.

✅ Security Summary

Security Feature How PolarTie Delivers It
Passwordless Access Magic codes via email + optional SSO integrations
Data Ownership Knowledge and sessions stay within your account — not used for AI training
AWS Cloud Infrastructure Secure hosting with Amazon's best practices and monitoring tools
Role-Based Access RBAC controls every action within the platform
AI Agent Transparency Logged, governed, and traceable behavior
Recording & Redaction Admin control over what's stored, shown, or deleted